Toxic Positivity - Anonymous employee Included Health Employee Review

2.0
Jan 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home, decent benefits, good work/life balance. My team was made up of really great people who were mission-driven and kind.

Cons

Toxic positivity from the CEO down. The internal structure of the company is absolute chaos disguised as “start up culture”- crazy for a company that has been around for 10 years. Constant push to quantify your work and prove your value, creating an undercurrent of fear. There is too much focus on driving sales and keeping clients happy rather than doing what is best for the members.

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Included Health Response
4mo
We’re glad you have enjoyed your team and our benefits, and hear your concerns regarding the environment. We remain committed to our mission and to living by our core value of "We Put the Member First," and will share your experience with leadership. As a current team member, please feel free to reach out to your Talent Partner for additional support.

Explore other reviews about Included Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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