Look past the facade for HQ roles - Anonymous employee Included Health Employee Review

2.0
Jan 8, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pros are covered by other reviews. In general there are employees who are happy at GR SF HQ, but also a good number who are unhappy, have left, are sticking it out for the benefits, or see their job as "a job," so look past the company's fantastic PR, Glassdoor and recruitment efforts. Look past the smoke & mirrors. Ask hard questions, and be aware of the turnover and negative reviews here in determining if it's right for you. There's a reason this company is no longer a Glassdoor top company to work for.

Cons

The cons shared in other reviews are true and worth expanding on. -"Politics ruined our company": It's easy to get swayed by the charismatic company meetings and startup kool-aid, but beneath the surface and especially at the leadership level tactics like spying, bating, mind games, manipulation, CYA, intimidation, putting people against each other, and fear are used for political motives, ultimately creating a company wide culture that focuses on politics instead of good work. It's unfortunate and unnecessary. -"Cliques": As also mentioned in other reviews, GR is not a meritocracy. Being part of the inner circle cliques is much more important than qualifications. Politics, relationships and keeping people in leadership roles they'd never get elsewhere because of their friendships with the right people trumps quality work output, respect for professions and retention. Some call it "growing pains," but it's more reflective of poor decision making from management that will happen regardless of the stage the company is at. -"Leadership is focused on building a successful, venture-backed business, not on growing employees": Learning and advancement is mainly done on your own through doing work. Strong professionals, leaders, and managers at the top who educate, lead, inspire, motivate, pass along their expertise, and have both the hard and soft skills to be in those positions are lacking.

Explore other reviews about Included Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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