A Second Home - Records Specialist Included Health Employee Review

5.0
Dec 12, 2018
Recommend
CEO approval
Business Outlook

Pros

It's not just a job, the Grand Rounds office is a community that gives and comes together. This isn't just different departments in the same office, it's a team that works in tandem to accomplish the monumental tasks laid before it. Feedback is routed to where it needs to go and will make the most impact and management tries to remain as transparent as possible. In addition to the things you might expect to find, there's an incredible human element, one that can't be reduced down to a number on a paycheck. It's a sense of altruism, a responsibility to deal kindly with one another, and to empathize with those who might be going through their darkest days. Grand Rounds runs on compassion and superhuman amounts of caffeine, and I wouldn't have it any other way.

Cons

It can be overwhelming at times, it's far too easy to become overly invested in work and making sure everything gets done. Some positions within the company can feel undervalued, overworked, and underpaid for the groundswell of work required of them when compared to other roles.

Explore other reviews about Included Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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