"Inclusion" is lip service - Anonymous employee Included Health Employee Review

2.0
Apr 20, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some really talented people who are mission driven and want to improve healthcare. Unfortunately, they don't have any power.

Cons

Things are so crazy from the recent mergers. What gets prioritized vs cut really reflects the moral compass of leadership. It's not positive. We extend ourselves above and beyond because we care about members. Unfortunately, beyond lip service, no one is supporting the service staff. (investing in better IT). We get blamed for everything while getting no support. This is not a great place to work if you're not white / white-adjacent. Folks don't seem to see how much tunnel vision they have. The CEO sends & other execs send out SUNDAY NIGHT (!?) notes every week. Just like.. shower thoughts? Again, a whole lot of self-centered lip service from privileged people. Not a lot of looking out into diverse communities to understand our problems and why people avoid healthcare.

Explore other reviews about Included Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

avatar
Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
avatar
Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
See reviews by: Helpful|Rating|Date|All