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      Included Health

      Engaged Employer

      Included Health reviews

      Care Coordinator - Patient Care Coordinator Included Health Employee Review

      5.0
      May 23, 2015
      Patient care coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Positive environment, exceptional teamwork between both the Reno and SF office. Everyone is fun, friendly, and super motivated to serve the mission of this company! I love the "debate and collaborate" rule to strategically come across any bumps in our road, ensuring we meet the needs of our patients.

      Cons

      Maybe due to the fact that this company is a start up and some places have never heard of us, some doctors offices are not super friendly, or willing to work with us to meet the needs of our mutual patient.

      avatar
      Included Health Response
      10y
      Feedback is a gift, so thank you for taking the time to give it. We're working hard to help local physicians/institutions understand who we are and how we help patients. I hope you increasingly see the fruits of these efforts in your work with local practices. While I hold all of our values dear, "debate and collaborate" is a personal favorite. Please continue to nurture Reno-SF collaboration, and help us embrace humor and humility as we tackle tough problems together.

      Explore other reviews about Included Health

      5.0
      Jun 3, 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      2w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      May 6, 2026
      Member care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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