Love working for IH - Service Quality Assurance Specialist Included Health Employee Review

5.0
Nov 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Work remotely, generous pay raises, employer paid medical/vision/dental, free IH/DOD services for employee and immediate family, supportive management and teams, vacation bonus after 5 yrs employment.

Cons

401K match was "paused indefinitely" in 2021.

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Included Health Response
2y
Thanks for sharing the way our approach to work flexibility continues to differentiate our employee experience. We value all you do at Included.

Explore other reviews about Included Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
4w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
2.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Really strong ICs and front line managers. Excellent developer experience and support. Cool to learn Go. I learned a lot in my role.

Cons

Chaotic leadership making poor choices with unnecessary reorgs and bad communication. The product is decent but honestly overhyped in the amount of benefit it provides. There’s a lot of drinking the koolaid about how it’s revolutionizing health care which stretches the imagination at most generous interpretation. On call was noisy and frequently woke people up in the middle of the night. Everything was always an emergency in terms of features. If you treat everything as an emergency it just causes people to leave as they burn out.

1
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Included Health Response
2d
Thank you for your candid feedback. We take all feedback seriously and acknowledge the importance of addressing the challenges you highlighted. Thanks for all you contributed as part of the team.
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