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      Included Health

      Engaged Employer

      Included Health reviews

      Great company for robots and perfect people. - Care Coordinator Included Health Employee Review

      2.0
      Dec 5, 2023
      Care coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive teams and leadership. Decent pay, benefits and appreciation gifts. Work culture is awesome for a remote job.

      Cons

      The zeal and excitement I had when I first started working here was literally burnt out of me. They throw you in whatever pod that needs assistance with minimal communication or warning. So if you join a new pod, do not get excited or comfortable. Included Health is a classy call center who strives to put members (clients...MONEY) first at the employees expense. This company is the definition of toxic positivity not to mention intense micromanaging, stressful calls daily, high performance expectations, training sucks, the internal systems sucks... Good Luck!

      avatar
      Included Health Response
      2y
      We hear your frustration and take this feedback seriously. In addition to thinking about our members and living by our core value "We Put the Member First," we also deeply value the employee experience; we're committed to ensuring our team members have what they need to feel supported here. We will share this feedback with leadership, and encourage you to also share this with your Manager and Talent Partner for additional guidance.

      Explore other reviews about Included Health

      5.0
      Jun 3, 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      2w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      May 6, 2026
      Member care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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