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      Included Health

      Engaged Employer

      Included Health reviews

      An amazing place to do incredible work - Anonymous employee Included Health Employee Review

      5.0
      Oct 12, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Joining Grand Rounds has been one of the most rewarding moves of my career. Coming to work each day is a treat, thanks to an amazing team who are hired not only for talent and drive, but for cultural fit as well. The people here are energetic, funny, kind, empathetic, and fervent believers in the company's mission to serve patients better. I have yet to encounter an ounce of ego or cynicism in any of my colleagues. The work environment is open and comfortable, with flexibility that enables an excellent work-life balance. There also seems to be ample room to grow and develop your career path within the company, thanks to encouraging and supportive senior management. I completely love the work I do, and wonder often how I got so lucky.

      Cons

      We're in a growth spurt, and the rapid pace of change is sometimes difficult to maneuver. Decision-making seems to involve more stakeholders than necessary, but this may be an indicator that opinions are valued among all staff, and not just senior management.

      avatar
      Included Health Response
      10y
      Thanks for the feedback! I'm most glad you love your work and the team, and I bet it shows in all that you do. I agree the pace can be overwhelming at times -- taking time to refresh and recharge are key. Opinions and leading at all levels are indeed highly valued. We also need to stay nimble in our decision-making as we grow, for a bunch of reasons including doing right by the patient, quickly. When you see an opportunity for more agility, please call it out.

      Explore other reviews about Included Health

      5.0
      Jun 3, 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      2w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      May 6, 2026
      Member care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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