Decent pay, taxing phone calls - Care Coordinator Included Health Employee Review

4.0
Mar 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pay, benefits, positive environment

Cons

Long hours, no flexibility, dealing with angry member phone calls

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Included Health Response
2y
Thank you so much for all you did as part of the Care team!

Explore other reviews about Included Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
3w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
2.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Really strong ICs and front line managers. Excellent developer experience and support. Cool to learn Go. I learned a lot in my role.

Cons

Chaotic leadership making poor choices with unnecessary reorgs and bad communication. The product is decent but honestly overhyped in the amount of benefit it provides. There’s a lot of drinking the koolaid about how it’s revolutionizing health care which stretches the imagination at most generous interpretation. On call was noisy and frequently woke people up in the middle of the night. Everything was always an emergency in terms of features. If you treat everything as an emergency it just causes people to leave as they burn out.

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