If you can't drink the Kool Aid this place isn't for you - RN Case Manager Included Health Employee Review

1.0
Jun 30, 2024
Recommend
CEO approval
Business Outlook

Pros

remote work, free insurance (high deductible plan) and healthcare through IH

Cons

flexibility was a plus but it is trending towards less flexibility. It seems they are working towards screen monitoring. Management is AWFUL. Promotions are not offered to everyone. They are handed out to those hand picked by their friends. They choose "who stays on the bus." They say one thing and do another. They sell services that have not been developed or tested and then are grasping at straws to get the programs going. Often times there is little to no training for staff on these changes. Managers offer "to support you" but in true IH fashion, this is just lip service. If you are a trial by fire kind of person and don't mind ridicule and micromanagement, this place is for you.

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Included Health Response
1y
Thank you for your feedback. We’re sorry to hear this, it is absolutely not the experience we ever want for a team member. We're committed to making this better for you, and encourage you to reach out to your Manager or Talent Partner for individual support.

Explore other reviews about Included Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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