Open your ears - Anonymous employee Included Health Employee Review

3.0
Mar 16, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlike other startups in the area, Grand Rounds has a mission to help people and put patients first before anything. At the end of the day, you feel really good about what you do here. People are smart, hard working, and believe in the mission. You get unlimited vacation, free snacks, and amazing health benefits.

Cons

Unfortunately with the good, also comes the not so good. As with any startup, there are evident growing pains and issues internally that need to be addressed now before the going gets really tough. Let's start with the Care Team, who is the face of this company. They are stressed, overworked, and in tears. As a company who "prides" itself on company culture and putting patients first, remember one thing, the Care Team are the ones that talk with these patients every day and without them, there wouldn't be a Grand Rounds. Give them the bandwidth, compensation, and help they need and deserve, so they can help patients to the best of their ability. Cliques. Did I mention cliques? If you aren’t a friend of one of the founders, part of the IVY League Bromance, or try to weasel your way into their little cliques, you might as well look for another place to work. Why? Get ready to be bullied, or in many instances, berated front of your peers, isolated, or just generally taken less seriously. Want a promotion? A raise? You better make friends with the cliques, because Grand Rounds doesn’t serve as a meritocracy. Instead they promote favorites and expect people to run a team with little to no managerial experience. You certainly see a lot of directors walking around with a big fancy title, but no real life experience to help their team grow, develop, and thrive. But as long as you're friends with the CEO, right?

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Included Health Response
10y
Thanks for the feedback. I'm glad you find the mission and the team compelling, not to mention the snacks :). You raise a number of important concerns, many we are working to address (e.g., more managerial training) if not always being as far along as we'd like in a high-growth environment. One concern I'd absolutely like to discuss face-to-face is how you're not seeing feedback as welcome or heeded. I'm personally thinking about this right now and have set a goal to have a formal (documented) feedback system in place in the next 2 quarters. We are "guinea pigging" different concepts with a couple of teams now. However, you ABSOLUTELY should be getting actionable feedback in the interim. I hope you'll take me up on the invitation to meet--I'd love to gain more of your perspective including any thoughts you have on specific solutions. Please just shoot me an email or swing by, and we'll make it happen.

Explore other reviews about Included Health

5.0
Jun 3, 2026
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CEO approval
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Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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