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      Independence Blue Cross

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      Independence Blue Cross reviews

      Ok..Until it's not - Customer Service Representative Independence Blue Cross Employee Review

      2.0
      Mar 6, 2017
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. No weekends, No intense interactions with others. Sit in your cubicle and mind your business and do your job.

      Cons

      In the beginning it was straight customer service. After a change in management the job felt more like sales. If you don't take enough calls or your get scored low by a person thatr didn't get what they wanted your head is on a chopping block!!

      Explore other reviews about Independence Blue Cross

      5.0
      Jan 2, 2026
      Pharmacy coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/life balance Leadership Good benefits Opportunity for growth

      Cons

      Understaffed teams Pay/salary Dental insurance is not great

      3.0
      Jul 3, 2026
      Senior collections analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid work, flexible schedules, great PTO

      Cons

      The jobs are very underpaid and management can be unprofessional

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