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Independence Blue Cross

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Not great - Client Service Representative Independence Blue Cross Employee Review

2.0
Apr 13, 2021
Recommend
CEO approval
Business Outlook

Pros

It’s a good place as far as benefits and to start out

Cons

In the customer service area, it’s absolutely horrible. There’s no work life balance. You’re required to do mandatory overtime almost everyday. It’s tiring and draining and it’s no real incentive to come to work besides a pay check. There’s no fun company culture or anything. They really just want to see you on the phone and that’s absolutely it. They don’t have any good practices for you to get out of customer service. Once you’re in, you’re stuck for a long time.

Explore other reviews about Independence Blue Cross

5.0
Jan 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/life balance Leadership Good benefits Opportunity for growth

Cons

Understaffed teams Pay/salary Dental insurance is not great

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid work, flexible schedules, great PTO

Cons

The jobs are very underpaid and management can be unprofessional

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