Pros
The company takes the time to send new agents through an extensive 8 week training class. The instructors were all successful employees here so they understand HOW to make money. The training class teaches skills that the highest earners use as well as how the system works. When an agent takes their first call, they should be prepared; if they did the work required for success in the training environment. Great opportunity to make money. I am "under-educated," (I didn't graduate college) and I have made ~$55K/year for the 2.5 years I have been here. I wouldn't stick around if I didn't love this place. The agent spiffs are insane! They give away cars, cruises, and cash every quarter! If you have a good work ethic, there is a bonus for showing up each week for your shift on time and working a full shift. HELLO?!?! A 20% increase in pay just for showing up!
Cons
High stress: The metrics aren't easy to obtain but they aren't out of reach. 6th days: But those days usually generate and extra $200-300 more in commission.