2 year start - Senior Technical Support Analyst Infor Employee Review

1.0
Dec 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Flexibility. Infor does allow some staff to work remotely; this can be a great advantage. You'll learn a lot. Good. Bad. Other. Great place to spend a couple of years learning something about enterprise software. (1.5 stars - though only whole stars are available on GD)

Cons

There is no upward mobility. The internal job board was the same as the external - hoops and all; though as an employee, you had to hold a position for a year prior to applying for a different one. This didn't matter as typically HR and management would select an outside candidate because... reasons... The benefits aren't bad, though they're not good or great. There isn't any culture as the entire firm is an amalgamation of smaller firms 'smushed' together with a wanting attempt at middleware (wait, the middleware is similar to what Oracle tried?! tell me more...). The move to cloud was a good idea, however the execution has been sad. Sad is the only word for the lack of proper processes in supporting and maintaining customer environments. 'Cloud' appeared to be sold before anyone in Consulting, Development or Support had any idea their product would be 'cloud'. That 'Management' didn't know this was occurring was quite telling to the day-to-day operations. In general, few people know what is going on. There are orders from 'up on high' but they don't filter down the to the worker bees. While there are some dedicated, talented people around the world building, configuring and supporting some amazing ideas, their ideas and concerns were ignored. They're pay is below industry average. They won't attempt to match an offer for the average. They're losing their deep domain knowledge of the products as staff leave for 20%+ pay increases at other firms. Once this is gone, they may end up a shell of the old Infor with waning maintenance and anemic development. It is actually quite disappointing; there was/is so much potential and it seems to flow down the drain. Work for Infor for 1-3 years, then get a job at Oracle, SAP or ANY other decent software firm.

Explore other reviews about Infor

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Flexible. Great mentors and access to leadership.

Cons

Leadership changes frequently Infor has a few "focus" industries - its best to be in one of those lines of business if you want to maximize sales compensation.

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Infor Response
1mo
Thank you for your review. We’re delighted to hear about your positive experience with us.​ ​ We are the forefront of industry trends and emerging technologies, ensuring our people constantly have new opportunities to learn, grow, and accelerate their careers. ​
4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are wonderful, and the benefits are solid. Most of the management team is supportive and easy to work with.

Cons

A few managers should not be in leadership roles. If they decide they don’t like you, they simply stop giving you work — others have 3–5 projects while you’re left with none. These same managers micromanage every detail, require you to document nearly every minute, and question everything you do even when a project manager has already confirmed your information. It creates an unfair work environment.

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