Pros
- Middle management is kind and understanding and does their best in the trenches with the other employees - The work is varied and interesting - So-so salary - Fully remote work on a decently flexible schedule - Very few meetings, and meetings are recorded so you can watch later if you can't attend - No flood of emails, so no need to check your inbox constantly to stay current - No one bothers you outside your shift
Cons
- Horrible communication. All company announcements result in widespread confusion. Everyone in management and HR seems to have a different interpretation of company policies and client requirements. Ask two different people and you'll get two different answers. Subsequent attempts by upper management to clarify things are equally confusing and full of conflicting information. - The company kowtows to the unreasonable demands, broken systems, and conflicting guidelines of its big ticket clients. Employees are expected to make up for issues caused by the clients' poor communication and lack of quality control. - No clear path to advancement - No opportunities to upskill within the company - Oppressive client time tracking system - Misleading and incorrect information given to prospective hires - Poor organization of internal documentation, information scattered around multiple folders and files