Customer Success Manager - Customer Success Manager Inside Real Estate Employee Review

The leader that runs my team has consistently been working hand in hand with our team to delete roadblocks that we deal with so we can operate more efficiently.

Currently I don’t have any cons.

The office kept systems organized and people responded to communications.

For the entire three years, the expectation was that implementation work consumed personal hours as needed. I routinely received Slack messages and emails at 9 PM and on Sundays with requests framed as urgent. Weekend check-ins to handle 'critical issues' became standard, and there was never clarity on which situations actually warranted after-hours contact. I pushed back multiple times about boundaries, but suggestions from people in charge suggested this was just how real estate implementation worked. My own time increasingly felt borrowed, and I found myself working split shifts—mornings, gaps during the day, evenings to catch up. The lack of distinction between work hours and personal hours wore me down in ways daily tasks never did.