Some things never change - Customer Success Inside Real Estate Employee Review

1.0
Jan 22, 2024
Recommend
CEO approval
Business Outlook

Pros

The people on the front lines. My immediate team was amazing, we supported each other when management didn't. I made some long lasting friendships with my work mates. PTO was good.

Cons

*Where to begin? In the years I worked for IRE - there was no consistency in training, promises broken, and constant change in leadership and teams with no notice. *Salary was embarrassingly lower than the national or even state average, and when end of year reviews came around. "Raises" were laughable. When I first started at the company I was told that Salary increases were competitive. Which wasn't the case here. *Management positions were constantly being switched, people were given titles for jobs they had no idea how to do. Nor would take advice from the team they were leading on how to make improvements. Only to later implement said advice and claim it as their own. *Very much on the "reactive and not proactive" mentality - instead of planning for the future, there was always a panic band aid approach at fixing problems. *Once Boomtown was acquired, promises were made on both sides that were not kept. Any merger is going to have it's bumps in the road. However - again - listening to your employees concerns that are in the trenches on the day to day NEEDS to be taken seriously. These people are day in and day out how your clients stay with you - listen to them.

Explore other reviews about Inside Real Estate

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

The leader that runs my team has consistently been working hand in hand with our team to delete roadblocks that we deal with so we can operate more efficiently.

Cons

Currently I don’t have any cons.

1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The office kept systems organized and people responded to communications.

Cons

For the entire three years, the expectation was that implementation work consumed personal hours as needed. I routinely received Slack messages and emails at 9 PM and on Sundays with requests framed as urgent. Weekend check-ins to handle 'critical issues' became standard, and there was never clarity on which situations actually warranted after-hours contact. I pushed back multiple times about boundaries, but suggestions from people in charge suggested this was just how real estate implementation worked. My own time increasingly felt borrowed, and I found myself working split shifts—mornings, gaps during the day, evenings to catch up. The lack of distinction between work hours and personal hours wore me down in ways daily tasks never did.

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