*Helpdesk, apply at your own risk, Outside of helpdesk, great company* - Helpdesk Specialist Insperity Employee Review

3.0
Oct 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Work from home Pay is competitive Very generous PTO/benefits Work/life balance great

Cons

-No management at all, boss is just a body that has 0 IT experience and has managed call center (very different from a helpdesk) -Lack of people due to people quitting -Needs more people altogether within the department. -Never anything positive shared w/ the team or praise -Severe lack of communication -Does not micro mange (which is good to an extent) but needs to be more involved. There is no structure. He just "assumes" everything. -Management is involved w/ the team maybe 45 mins total throughout the whole day (7am-7pm) -Training is not organized at all, and is very short. You're basically thrown out and have to learn as you go, not clear where ticketets need to get assigned and the ticketing system is awful. Needs a major rehaul. -Higher tier 2 are over worked, each person has anywhere from 75-100 tickets, there are only 2 of them! More people are needed at the tier 1 level and tier 2, growing company, more people, more tickets, more calls.

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Insperity Response
4y
Thank you for taking the time to leave us a review. We’d welcome the opportunity to discuss this further, and how we can address it going forward. Please reach out to us at corporaterecruiting@insperity.com.

Explore other reviews about Insperity

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

great company, great benefits and time off. Management was awesome

Cons

not really any cons that i can think of

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Insperity Response
1mo
Thanks for letting us know of your positive experience at Insperity. We wish you the best of luck in your new position.
1.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Can't think of any other.

Cons

Poor pay, the lowest paying company in the PEO industry. District Managers are awful, the ones I had. Regional Manager is less than supportive and more interested in micromangement. In my office, there is lack of support from District Manager and Regional Manager. I have witnessed first hand in a few areas District managers going on ride alongs, helping BPAs target businesses. It's an HR company that preaches work culture, but does not practice what it preaches. Turnover is higher than they like to admit, due to the nature of the job and appalling pay structure. Wear and tear of personal vehicle- you're not reimbursed mileage, or given vehicle allowance. You get an Amex card with less than $400 monthly, that is meant to cover gas (even with the current has prices), oil change, lunches, networking events. The amount itself is a joke, usually you run out of funds after the first week or 2 of each month and you're formed to use your own funds. Regional manager blamed entire team for people that got laid off, afterwards threatened people's jobs. When investors wanted more money, there were massive layoffs. Some staff were promised roles within the company, but of course they didn't keep their end of the bargain. I was given the most useless RM and DM. When I was hired, my district manager told a few lies and tricked me into accepting the position.

2
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Insperity Response
2mo
We highly value the opinions of our employees, and we appreciate your review. Please feel free to email us at contact@insperity.com to discuss your concerns in more detail. Your feedback is integral to our continuous improvement efforts, and we are here to address any issues you may have.
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