When a company only focuses on 'time' rather than performance - Anonymous employee Instacart Employee Review

3.0
May 20, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company as a whole was great. The idea of having clients use a service to choose their personal items is beautiful, considering they have busy work schedules, or are elderly, and they may not necessarily have a moment to leave their homes. Overall, I met some amazing people who worked for the store itself, but some Instacart employees were the best employees I've ever worked with..

Cons

The environment was toxic, and the majority of employees (including one manager) at my site were extremely unprofessional. When it comes down to lay off, rather than looking at lateness, warnings/complaints from customers, or character, if you're time was not perfect, this is exactly how they would determine whether to let you go or not. Profanity was heard left and right, and the majority of employees hated the job and would constantly complain.

Explore other reviews about Instacart

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

good place to work just need to figure out navigating politics at times.

Cons

have a little more structure but this was a long time ago

4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and the ability to work when I need to. It can be useful as side income, especially if you need something that fits around school, job searching, or other responsibilities.

Cons

Pay can be inconsistent, and it often depends heavily on order availability, tips, distance, and customer demand. Some days are worth it, while other days do not feel worth the time, gas, or wear on the car.

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