No Response - Anonymous employee Instacart Employee Review

1.0
Nov 18, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The App was easy to install.

Cons

Trying to get help from support about an ongoing situation is embarrassing. I've been trying to get a situation addressed. When I do a follow-up, the request immediately gets closed within a minute. There are no further explanations or comments provided, and it's very disheartening to know they simply don't care.

Explore other reviews about Instacart

5.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Focused direction. Good WLB. Decent pay. Fully remote.

Cons

A bit slow growth on business and career

1
2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

See reviews by: Helpful|Rating|Date|All