Terrible, disingenuous management - In Store Shopper Instacart Employee Review

1.0
Jan 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Disruptive to the grocery industry? Is that a pro?

Cons

Gouge customers 20%. Intentionally underweight most of the fruits and vegetables in the app. resulting in higher $ actually being charged to the customers on a regular basis for produce. Apply undue pressure on the shoppers and then pay the shoppers on average much less than $15/hr. Calculate the tip from the customers on the lower store prices total, not on the higher total charges to the customer. Regularly leave bags at the stores undelivered. No true team spirit within the operations. Top management in San Fran rules by fear, deception, and disingenuousness.

Explore other reviews about Instacart

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

good place to work just need to figure out navigating politics at times.

Cons

have a little more structure but this was a long time ago

4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and the ability to work when I need to. It can be useful as side income, especially if you need something that fits around school, job searching, or other responsibilities.

Cons

Pay can be inconsistent, and it often depends heavily on order availability, tips, distance, and customer demand. Some days are worth it, while other days do not feel worth the time, gas, or wear on the car.

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