Unfair employment practices and immature management - In Store Shopper Instacart Employee Review

2.0
Feb 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Instant employment, app is decent, they provide the atmosphere and relationship with the store.

Cons

Even though you're an employee, you are required to use your own cell phone with no reimbursement or charger. The app that you work from is decent, but has a good amount of glitches. They expect you to take 68 seconds per item (if you have to get 6 cases of water that's still 68 seconds). Even though the app doesn't always provide good UPC codes that slows down shopping, you will still get reports that you must keep to your time. This company is embroiled in a lawsuit for skimming tips from Full Service Shoppers and I believe it. Their company culture is very one sided and don't care about their employees. If you have an issue while shopping you can wait an hour on hold for their customer service. They are using USPS Priority Mail boxes that they get for free at the post office.

Explore other reviews about Instacart

5.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Focused direction. Good WLB. Decent pay. Fully remote.

Cons

A bit slow growth on business and career

1
2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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