Terrible leadership, good benefits - Community Support Specialist Instacart Employee Review

2.0
Mar 11, 2019
Recommend
CEO approval
Business Outlook

Pros

-Good benefits, excluding parking and commuter -Free snacks and catered lunch once a week

Cons

-Not sure where they find some of the people in leadership and engineering, things are ridiculously disorganized and it appears that nobody knows who to report to. -The company is very poorly run. For instance, shoppers were paid retroactively, sent an email after they were paid breaking down the payment (of course we had already received an absurd number of inquiries before they got the email and nobody at Instacart seemed to know what was happening), a week later, somebody (who should have been fired) decided to remove part of that initial payment to pay out at a later date, and after significant backlash from shoppers, decided to give them their money back that they had already been given a week earlier. Do you have a headache thinking about that? I do. -Free onsite parking was revoked from tenured employees with less than 24 hours notice. The satellite garage is a joke and nobody will park there due to the distance and inconvenience. -People get fired left and right and nobody mentions anything about it, which leaves absolutely no sense of job security. -Pay is extremely low for the kind of work agents are doing.

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Mar 29, 2026
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CEO approval
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Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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