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      Instacart

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      Instacart reviews

      A Supportive Environment that needs help in communicating - Shift Lead Instacart Employee Review

      4.0
      Apr 7, 2019
      Shift lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Rewarding environment esp for management -Supportive, caring teammates and upper management -Growing company -Relatively easy going and fun working environment -Great health benefits -Schedule is flexible -Good opportunities to move up and have your own projects -Fun activities/events for the team

      Cons

      -Lack of Communication and Organization company wide -High Turnover of shoppers -App is pretty buggy -Shopper call center workers have limited training for the amount of bugs they encounter -Training in my experience was somewhat sparse -Sick day/vacation policy isnt great -Pay the same whether you manage 10 people or 40 (for shift lead)

      Explore other reviews about Instacart

      5.0
      Apr 27, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Focused direction. Good WLB. Decent pay. Fully remote.

      Cons

      A bit slow growth on business and career

      1
      2.0
      Jun 21, 2026
      Full service shopper
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

      Cons

      There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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