Of Course, but maybe - T3 Community Support Agent Instacart Employee Review

1.0
May 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Free snacks in the office, gender neutral bathrooms. Benefits are the amainzing.

Cons

From the moment you enter you are told that you need to empathy which I thought was great. but this only applies to you as you are just a number to management. you are going into another call center hell with a fancy bow on it. even if you score in the top 3 of your training class, several times, you are still likely to be let go without warning. This is the only place I have ever worked where more than half of a training class didn't make it past training.

Explore other reviews about Instacart

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible Hours and Quick Customer Solutions

Cons

Very unpredictable hours and pay

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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