Was good about a year ago- now not so much... - Full Service Shopper Instacart Employee Review

2.0
Jun 11, 2019
Recommend
CEO approval
Business Outlook

Pros

When able- (key part to this answer) You can set your own schedule, if you’re working two jobs and need some flexibility, or just looking to make some extra money, this is a great company to do either of those things. ( Again, this is if you are able to get hours... actually - able to get batches. )

Cons

A year ago- the app was not even close to what it is now. Almost every time I had a shift something with my app would interfere and it was extremely frustrating. I couldn’t get in touch with anyone at Shoppers Help, which I am not even sure if this department existed back then or what it was called. But- when things did go good, the day flew by, and it was awesome, and I truly enjoyed connecting with customers, and the overall flow of things. BUT now; since the app has evolved some, more shoppers have been hired exc, I lost my early access due to the app stating I wasn’t accepting batches, this was LAST YEAR. I STILL am struggling to this day to even get enough hours to be able to have my early access back. Which was out of my control losing in the first place. It’s extremely frustrating for me, constbstkt checking the app, and nothing, literally ever. And if I do get any hours- I am asked to end my shift early. So I make no money... It just seems extremely unfair to me I have to suffer for technical issues from over a year ago. I feel like I’ll never get early access back. Blah. DONT LOSE IT PEOPLE. They have a chat system and you can call directly from the app if something were to happen- let them know since it is so easy to now... so you don’t get penalized like I have been for so long.

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5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

good place to work just need to figure out navigating politics at times.

Cons

have a little more structure but this was a long time ago

4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and the ability to work when I need to. It can be useful as side income, especially if you need something that fits around school, job searching, or other responsibilities.

Cons

Pay can be inconsistent, and it often depends heavily on order availability, tips, distance, and customer demand. Some days are worth it, while other days do not feel worth the time, gas, or wear on the car.

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