Not a well oiled machine. - Anonymous employee Instacart Employee Review

1.0
Feb 22, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I was asked to write 5 words under pros before I could submit.

Cons

I thought signing up as a shopper went smooth and easy. But when it came time to cash my earnings after completing my first 5 delivery thats when the issue began. No one was able to explain why my bank debit - credit card would not be accepted by instacart. I would still get paid once a week by direct deposit to same account that my debit card is tied too but not be able to cash out on the same card account, wtf? Instacart dose not pay enough to wait around for a weekly deposit.

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Mar 29, 2026
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Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

1.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

There is no pros, it’s a terrible service.

Cons

I don’t have a list long enough; I get no help from support. The app has froze and crashed all day, I call support and they try and fix it and when they can’t they hang up while I’m mid order, I had even checked out and was waiting to stage the order after driving there and shopping and he couldn’t fix the glitch and hung up on me mid sentence… I didn’t get paid for all of that, and the customers cart is just sitting there by the door. It’s the 2nd time it’s happened today. I reach out to support and they tell me that I never even had an order to begin with. Zero help, no management. Terrible software. And that’s just today’s problems, I could go on and on with more than this for each and every day, after doing this for 5 years.

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