Terrible company be where - Full Service Shopper Instacart Employee Review

1.0
May 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Work your own schedule and make a little money

Cons

No opportunity to defend yourself. I was let go for being accused of stealing customers groceries. It’s a total lie. I’m a moral and ethical person who has never stolen anything in my life. My guess is someone decided they wanted free groceries and elected to lie and claim they never received them or someone took them after I dropped them off. I don’t know but I did deliver them. They won’t tell me who it was or when it happened. I supplied pictures of my drop offs but it didn’t matter. Beware there is a scam going on and I got caught up in this one. We have no rights with Instacart and very little opportunity to prove our innocence.

Explore other reviews about Instacart

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

good place to work just need to figure out navigating politics at times.

Cons

have a little more structure but this was a long time ago

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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