Hypergrowth Design, Tons of Autonomy, Own Your Career Path and Future - Senior Product Designer Instacart Employee Review

5.0
Nov 6, 2020
Recommend
CEO approval
Business Outlook

Pros

• Over my time here I’ve seen the design team mature significantly. It feels like working at an entirely different company as our processes have become rigorous while still remaining fluid just like in the early days. • What this means is that as a designer you have a ton of autonomy. Unlike other companies there are few, if any, gates to pass through to get your design implemented. • The design team has grown rapidly over the past few years with many diverse folks joining from all kinds of companies with different skills. • The design team truly is a team—we have regular critiques and stay in touch frequently albeit remotely in today’s world. • Overall Instacart cares about its designers and invests in their development. We have personal learning budgets, management helps navigate career growth, we have regular workshops, learn new skills and bring on new tools together.

Cons

With autonomy comes responsibility and ability to navigate uncertainty. As a designer working at a hypergrowth company this means being comfortable with ambiguity and shipping design with sometimes less than perfect data. Ultimately there’s leeway here as you’re not expected to get it totally right the first time. We understand and iterate fast, it's learning culture.

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5.0
Mar 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

1.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

There is no pros, it’s a terrible service.

Cons

I don’t have a list long enough; I get no help from support. The app has froze and crashed all day, I call support and they try and fix it and when they can’t they hang up while I’m mid order, I had even checked out and was waiting to stage the order after driving there and shopping and he couldn’t fix the glitch and hung up on me mid sentence… I didn’t get paid for all of that, and the customers cart is just sitting there by the door. It’s the 2nd time it’s happened today. I reach out to support and they tell me that I never even had an order to begin with. Zero help, no management. Terrible software. And that’s just today’s problems, I could go on and on with more than this for each and every day, after doing this for 5 years.

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