One of the most positive experiences in my career so far - Senior Designer Instacart Employee Review

5.0
Nov 6, 2020
Recommend
CEO approval
Business Outlook

Pros

I really appreciate the recruiter I worked with, I had a smooth interview process in spite of being interviewed and hired during a pandemic. I had positive experiences throughout, everyone was inviting and welcoming which impacted my decision to join the team. I appreciate the things Instacart does to make employees feel included even while working remotely. From virtual team offsites, groups like Women @ Instacart, Rainbow carrots, Nightshades, Sazón, Parents @ Instacart, and plenty of opportunities for teams to present/share what they're working on. There's a lot of transparency from the CEO and upper management. Once or twice a month there's all-hands meetings with the CEO where we can ask questions.

Cons

After joining, the team continued to hire quite a bit so it was a little hard to keep track of everyone and keep a close team environment but it's improved over time. Workload has been high with the growing pains of an expanding team but management encourages breaks and the take what you need vacation policy.

Explore other reviews about Instacart

5.0
Mar 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

1.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

There is no pros, it’s a terrible service.

Cons

I don’t have a list long enough; I get no help from support. The app has froze and crashed all day, I call support and they try and fix it and when they can’t they hang up while I’m mid order, I had even checked out and was waiting to stage the order after driving there and shopping and he couldn’t fix the glitch and hung up on me mid sentence… I didn’t get paid for all of that, and the customers cart is just sitting there by the door. It’s the 2nd time it’s happened today. I reach out to support and they tell me that I never even had an order to begin with. Zero help, no management. Terrible software. And that’s just today’s problems, I could go on and on with more than this for each and every day, after doing this for 5 years.

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