Unprofessional Team - Full Service Shopper Instacart Employee Review

1.0
Feb 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Flexibility, I can work anytime I like

Cons

Unprofessional shopper service team. They deal with shoppers as crap. They never hear what do we have to say. For example, if any of the customers gave us a low rating with no reason, they inform us that the rating is for no reason and they will remove, but they have never did. Chat center don’t have the authority to help shoppers, they forward any issue to trust and safety team, and that team literally don’t do anything. They have never get back to me with any of the complaints I left them.

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5.0
Mar 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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