Good place to work, but could use improvement - Operations Instacart Employee Review

4.0
Mar 31, 2021
Recommend
CEO approval
Business Outlook

Pros

- Good perks, benefits, events - Incredible, once in a lifetime growth opportunity - Can stand behind the company mission

Cons

- Despite massive growth team size has remained the same, leading to intense burnout and no sign of headcount expansion - Unrealistic expectations of productivity, not uncommon to be working on 10-18 initiatives at a time - Micromanaging by bosses is allowed rather than discouraged - No flexibility upon return to the office for remote employees unless you are in a senior level position

Explore other reviews about Instacart

5.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Focused direction. Good WLB. Decent pay. Fully remote.

Cons

A bit slow growth on business and career

1
2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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