Times are changing - Operations Instacart Employee Review

3.0
Apr 26, 2021
Recommend
CEO approval
Business Outlook

Pros

- Before it was full-time WFH, there were nice benefits of working in person such as an amazing office with multiple floors, free lunch/dinner, snacks/drinks, and a great company culture with friendly people across the org. - The mission of the company remains mostly the same, and getting to work on interesting problems everyday can definitely be rewarding.

Cons

- Do any HR or Workplace teams even read these reviews and/or care anymore? Seems like there isn't much of a pulse check of how employees in general are doing or have been handing WFH now that it's been over a year. - Burnout tends to be a common theme among many teams across the company - are we communicating and addressing these issues by talking about adding more headcount or promoting a better culture that openly encourages taking time off? - The product strategy seems to have gone stale for quite some time now with VPs and execs coming and going every few months, and the same spiel about our numbers in every all hands these days. - Management in Ops tends to have a very stagnant way in thinking, many of the higher ups and longer-tenured folks in the org are slow in implementing change and have way too long of a leash on people within the team who consistently underperform, without ever holding them accountable or taking any serious, meaningful actions to cut the fat. - Instacart likes to take a stance on racism and inequality, but I haven't heard much after the announcement of the Asian@ ERG, and I also find it interesting that the sponsor is not noticeably Asian (am I missing something or did they think this was the most ideal representation of the group?)

Explore other reviews about Instacart

5.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Focused direction. Good WLB. Decent pay. Fully remote.

Cons

A bit slow growth on business and career

1
2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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