Pros
Benefits are great. At one point, we had free health insurance paid by the company, but they no longer offer that perk. Health Insurance now comes out of everyone’s checks. The work is easy, especially if you’re great in customer service, and have both tech and leadership experience. It’s pretty easy to advance in the company.
Cons
The values of the company aren’t exercised in the office. A lot of people in leadership don’t have the basic skills to effectively communicate with their team. Rules, processes, and workload was very inconsistent and changed quite often. I understand the company was still considered a “start up”, but most of the time leadership didn’t have the answers. “Fake it ‘til you make it” was a theme. And at times, the way they communicated/treated employees was almost like bullying. I remember a girl a couple years ago who was bullied because she spoke up about sexual harassment in the office regarding a favorite/popular team lead. I felt bad because I reported him too, but she was the only one getting heat for his termination. I think she quit a couple months after. They could have handled that better. It made me lose trust and feel like my information wasn’t confidential after her name was leaked.