Instacart doesn't care about their shoppers - Personal Shopper%2C Delivery Driver Instacart Employee Review

3.0
Jul 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Choose your own hours. Ability to choose jobs and independence throughout the day. The rare occasion where a customer tips well.

Cons

Extremely low-paying. Instacart doesn't care to preserve or protect its shoppers at all. Will pay lip service only when shoppers request help to resolve unfair customer treatment/rating but they never do anything to resolve the cases. Instacart also steals shoppers tips by lowering their base pay for a batch to offset costs when a customer tips.

Explore other reviews about Instacart

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and independent work environment with good earning potential during busy hours.

Cons

Pay can vary by day and vehicle expenses like gas and maintenance add up quickly.

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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