Challenging Work Environment - Anonymous employee Instacart Employee Review

Great gig that can be done on flexible hours.

Gas prices having been go up.

There is no pros, it’s a terrible service.

I don’t have a list long enough; I get no help from support. The app has froze and crashed all day, I call support and they try and fix it and when they can’t they hang up while I’m mid order, I had even checked out and was waiting to stage the order after driving there and shopping and he couldn’t fix the glitch and hung up on me mid sentence… I didn’t get paid for all of that, and the customers cart is just sitting there by the door. It’s the 2nd time it’s happened today. I reach out to support and they tell me that I never even had an order to begin with. Zero help, no management. Terrible software. And that’s just today’s problems, I could go on and on with more than this for each and every day, after doing this for 5 years.