Worst company I've ever worked for. - Project Manager Instacart Employee Review

1.0
Mar 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Just like any company there are some good folks here.

Cons

I know I won't be able to list all the cons of working here, but the biggest thing to mention is the stacked ranking system. Yes this outdated team-destroying process is how things work here. I've seen the most absolutely talented ICs lose their jobs while useless middle managing gatekeepers continue to destroy the company to this day. The marketing and customer retention teams are being led by folks who are treading water and mostly care about their own feelings, ego, and keeping their jobs. I know this is harsh, but some people in leadership are too dumb to understand the process changes necessary if this company wants to scale up.

Explore other reviews about Instacart

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and independent work environment with good earning potential during busy hours.

Cons

Pay can vary by day and vehicle expenses like gas and maintenance add up quickly.

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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