Gig Work is not feasible at all - Personal Shopper Instacart Employee Review

1.0
Apr 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Gig work does not compensate for gas, automobile wear and tear (depreciation), guaranteed minimum wage per job, compensation if customer does not tip which is prevalent in this economy. They are now trying to bundle 3 customers into batches and make you reach unrealistic targets. Customers are not informed that your gas isn't covered or that you do not even make minimum wage and that they want the customer to compensate you for a living wage on top of customers already paying an extra 20% upcharge for the convenience of someone else doing their shopping and deliveries. Customers will report groceries as not delivered to get free groceries so you are forced to take pictures at every door you deliver to with a time and address stamp. Instacart does not allow you to rate customers (that can be rude or lie)

Cons

Recognize that shoppers are just trying to make a living in this economy and many are disabled or elderly . Allow us to rate customers to report the abusive ungrateful ones. Recognize the real value of the world in gas & automobile depreciation. Make it an actual living wage and quit making the customer responsible for that burden. This economy is terrible

Explore other reviews about Instacart

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and independent work environment with good earning potential during busy hours.

Cons

Pay can vary by day and vehicle expenses like gas and maintenance add up quickly.

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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