Pros
Great Benefits, Met a lot of good people along the way. Went from working in office to being WFH.
Cons
The company as a whole use to be very diverse and inclusive. There were way more people of color in senior level positions but now there’s probably a handful. Sad to say things are becoming more white washed. This means there’s a lack of representation for people of color now. Chaotic Management Style and lack of transparency. Agents get switched to different managers and teams at least once a year. You’re required to participate in shift bids twice a year. Very few opportunities for advancement within CARE (customer service department ). Hardly any opportunity to get out of the CARE department. We get a new director every year. When a new director starts they tend to make sporadic/ unnecessary changes. This causes agent burnout and kills the overall morale. Around the one year mark the director mysteriously resigns and a new person comes in and does it all over again. Work conditions at this time are very stressful and I worry about my mental health.