Has some maturing to do - Director Instacart Employee Review

3.0
Dec 8, 2023
Recommend
CEO approval
Business Outlook

Pros

It's a solid business and has room to grow. The partnerships with so many big retailers is the company's underlying strength.

Cons

This is big company now and needs to act like one. Week to week shifts in focus were still the norm at a time when the company should be building out long-term plans. Everyone is well aware of this need, but the company has built up a culture that it seems unable to move on from.

Explore other reviews about Instacart

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible Hours and Quick Customer Solutions

Cons

Very unpredictable hours and pay

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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