No tip enforcement - hard to make above min wage - Full Service Shopper Instacart Employee Review

2.0
Mar 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Work when you want, instant cash out, weekends pay well.

Cons

No tip enforcement even though without them you make below min wage, allowing orders that would take over an hour to pay below minimum wage, no type of building verification which allows people to lie and say they live in a house(quick drop off) when in fact they live in an apartment(takes considerably more time to do larger orders as they pick leave at door and you have to make multiple trips), no way for shoppers to report $0 tippers without going through an agent, no way for shoppers to rate customers who may have been rude throughout any of the process(you can only complain), app gets item locations wrong a lot some stores worse than others(ie: says fresh fruit when actually in the frozen section or says in the dairy section when actually in the pharmacy area), scanned items being exactly right but the system says incorrect, seemingly no accounting for long lines during peak shopping times which again pushes earnings to below min wage, no out of town fee, help agents are incredibly hit or miss on being helpful, highest mark up for delivery of groceries with the lowest pay of employees doing so(can make more with door dash/skip/uber eats and you don’t have to shop as well), lose batch eligibility if score is not perfect even though you can lose points to situations such as customers not responding resulting in you having to make replacements they end up hating or refunding when there isn’t replacements and them wanting something different, and honestly so much more.

Explore other reviews about Instacart

5.0
Mar 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

1.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

There is no pros, it’s a terrible service.

Cons

I don’t have a list long enough; I get no help from support. The app has froze and crashed all day, I call support and they try and fix it and when they can’t they hang up while I’m mid order, I had even checked out and was waiting to stage the order after driving there and shopping and he couldn’t fix the glitch and hung up on me mid sentence… I didn’t get paid for all of that, and the customers cart is just sitting there by the door. It’s the 2nd time it’s happened today. I reach out to support and they tell me that I never even had an order to begin with. Zero help, no management. Terrible software. And that’s just today’s problems, I could go on and on with more than this for each and every day, after doing this for 5 years.

See reviews by: Helpful|Rating|Date|All