Best Company I Have Ever Worked For - Anonymous employee Instrument Employee Review

5.0
Jan 12, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. VERY generous benefits package: PTO includes 15-25 vacation days (depending on tenure), 5 sick days, paid holidays, floating holidays to accommodate your own preferred holidays, paid volunteer time, and a 6-week sabbatical. Parental leave includes up to 16 weeks paid and 8 extra weeks unpaid. As well as the ability to have flex time and a modified schedule once returning to work, and a dependent care FSA with Instrument match. Medical/hardship/bereavement/military/crime victims leave. Amazing health care coverage, dental, and vision. PPO health plans can be selected at a very reasonable employee contribution, or you can elect an HDHP at $0 employee contribution (and Instrument starts your account off right with a contribution to your HSA). Short and long term disability + included life insurance. 401k Match, Profit Sharing + other benefits and perks 2. Solutions can come from anywhere, and questions can be asked of anyone. You aren’t stuck in the description of your role - ideas are encouraged by everyone. I started at the most entry-level role at the company, and have felt welcomed by every individual I have encountered - no matter the discipline, team, or role. I have never before worked for a company where I could just strike up a conversation with the CEO and feel valued for my perspective. 3. Autonomy I personally enjoy the level of autonomy, with resources and support still within reach when requested. You won’t have your hand held, or have a helicopter manager, or be asked to fill out timesheets - so if you require a lot of structure, it may take some getting used to. 4. You work with incredible humans The most talented, curious, kind, and humble people I have ever met. This is not an exaggeration, the people are why I applied and why I have stayed. As an introvert, I was worried about the “clique culture” others have mentioned here, but I have never personally experienced this. Teams can become very close because they are constantly working together, but I have always found that if I put out kindness I receive it back.

Cons

1. Growing Pains in 2020 Instrument has grown quickly and is working to grow operations to support. There has been some disconnect between Operations and client-facing teams as communication can come too late. Perhaps this is only noticeable because we have such high expectations for Instrument to begin with. An unforeseen pandemic, a social movement, and a tense political climate have definitely lit a fire, and I can see how hard everyone is working to support these new goals of the company. 2. Remote Work/Life Balance Instrument has always been an advocate for healthy work/life balance, and I still believe this to be true. However, it is a little more difficult to set up boundaries without the physical boundary of leaving an office space, the trickle-down pressure from clients, and the juggling of multiple time-zones. Advocate for yourself, block your calendar, communicate proactively and often, and your space and time will be respected.

avatar
Instrument Response
5y
Thank you for the time you took to write this review, and for your acknowledgement of the gaps, and efforts, you've experienced over the last year. We totally agree with you that there have been moments of greater disconnect than we would have liked, and are working through many initiatives to ensure we maintain connection, despite scale and growth. Thank you also for the suggestions in personal advocacy to maintain boundaries while remote, and know that we will continue to work through this as a company as well.

Explore other reviews about Instrument

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with great people. Seamless life, work balance, and a very nice company culture.

Cons

No big cons as far as my concern. The pay can be slightly better, but it's okay compared to other agencies' standards.

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The people here are great. Every team feels fairly connected, even for a 250+ person agency. Work/life balance is the best I've experienced at an agency so far. Pay is fair and scales depending on where you live and your experience overall. Work has the potential to be interesting, but most clients we bring in are not looking for ground-breaking work.

Cons

The benefits are not extraordinary, other than generous PTO. Recently removed a sabbatical program. Layoffs that come as a surprise, with scrambles only months later to fill the eliminated roles. Freelance hiring is hit or miss. Publicly-owned with a parent company that doesn't align with Instrument's morals. Leadership feels fairly disconnected and not genuinely interested in resolving the low morale amongst the larger team. Seemingly more interested in advertising themselves and using AI than in focusing on craft and high-quality projects. Constant leadership departures create anxiety.

See reviews by: Helpful|Rating|Date|All