3.75/5 - Designer Instrument Employee Review

4.0
Jan 23, 2021
Recommend
CEO approval
Business Outlook

Pros

- Smart, compassionate peers - A very successful agency - Pretty good work life balance

Cons

- Pay is lower than places like WK - Low diversity - Inconsistent and unclear promotions

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Instrument Response
5y
We appreciate your notes of both pros and cons in your experience working with us. We hope that our internal transparency on our representation goals, why they are important and what our goals are, is helpful as you track our progress over the next few years in this area. We also hope that our efforts with the internal Career Progression Framework start to show more consistency and clarity in the path to promotion, so you can feel confident that each leader is being held to consistent expectations before advocating for a team member's promotion. Thanks again for sharing.

Explore other reviews about Instrument

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with great people. Seamless life, work balance, and a very nice company culture.

Cons

No big cons as far as my concern. The pay can be slightly better, but it's okay compared to other agencies' standards.

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The people here are great. Every team feels fairly connected, even for a 250+ person agency. Work/life balance is the best I've experienced at an agency so far. Pay is fair and scales depending on where you live and your experience overall. Work has the potential to be interesting, but most clients we bring in are not looking for ground-breaking work.

Cons

The benefits are not extraordinary, other than generous PTO. Recently removed a sabbatical program. Layoffs that come as a surprise, with scrambles only months later to fill the eliminated roles. Freelance hiring is hit or miss. Publicly-owned with a parent company that doesn't align with Instrument's morals. Leadership feels fairly disconnected and not genuinely interested in resolving the low morale amongst the larger team. Seemingly more interested in advertising themselves and using AI than in focusing on craft and high-quality projects. Constant leadership departures create anxiety.

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