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      Works for some, Challenging for many - Strategist Instrument Employee Review

      1.0
      Jul 28, 2021
      Strategist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Top-tier clients that look great on a resume. Plenty of talented people. Recent addition of Summer Fridays and some attempts at remote perks like guided massage. Making clear attempts at fostering inclusivity.

      Cons

      Shift to working remote has been very demanding and lots of people have voiced feeling overworked due to unclear expectations. Instrument only recently begun to introduce best practices for employees. The culture is largely superficial and leaves much to be desired. Blatant favoritism and ongoing popularity contest across the company. Some teams are clearly more desirable to work on. Design runs the show and receives the bulk of the support. Strategy is scattered, lacks clear POV on anything, and learning opportunities are close to nil besides the work itself.

      avatar
      Instrument Response
      4y
      Thank you for this feedback, and your time to document it for us to reflect on. We understand the feeling of remote work shifting needs, expectations, and the company feeling behind in introducing new best practices in response to remote work. We appreciate you acknowledging that we are instilling those best practices and we hope they are impactful for employees as they are embraced across the company. Thank you for the feedback on the disparity of experience between disciplines and teams, we are continuing to look at how experiences can feel more consistent across both of these areas and appreciate you highlighting it.

      Explore other reviews about Instrument

      5.0
      Jun 26, 2026
      Design director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company with great people. Seamless life, work balance, and a very nice company culture.

      Cons

      No big cons as far as my concern. The pay can be slightly better, but it's okay compared to other agencies' standards.

      3.0
      Jun 24, 2026
      Graphic designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people here are great. Every team feels fairly connected, even for a 250+ person agency. Work/life balance is the best I've experienced at an agency so far. Pay is fair and scales depending on where you live and your experience overall. Work has the potential to be interesting, but most clients we bring in are not looking for ground-breaking work.

      Cons

      The benefits are not extraordinary, other than generous PTO. Recently removed a sabbatical program. Layoffs that come as a surprise, with scrambles only months later to fill the eliminated roles. Freelance hiring is hit or miss. Publicly-owned with a parent company that doesn't align with Instrument's morals. Leadership feels fairly disconnected and not genuinely interested in resolving the low morale amongst the larger team. Seemingly more interested in advertising themselves and using AI than in focusing on craft and high-quality projects. Constant leadership departures create anxiety.

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