Pros
The employees are amazingly helpful. The managers and directors are not.
Cons
Management has consistently failed to address the department's chronic understaffing, despite years of mounting backlogs and increasing complaint volume. Instead of hiring support, they rely on micromanagement tracking time solely through the TrackWise system and disregarding hours spent on essential tasks like emails, Teams messages, and side projects. If your time entries fall short, you're interrogated and assigned even more work, creating a punishing cycle of overwork and distrust. Promotions are virtually nonexistent unless you devote your entire life to the job, and even then, many dedicated employees haven’t advanced in over five years. Recent restructuring led to widespread demotions, further damaging morale. New hires receive little to no training, which only leads to more mistakes and faster burnout. Feedback about workload and fairness is routinely dismissed, and while other departments operate more sustainably, ours continues to suffer under toxic leadership. Employees are expected to work extra hours including salaried staff without proper compensation, and missing even a single sick day without a doctor's note is penalized. The culture fosters fear: minor errors can result in termination, and advancement often depends more on favoritism than performance. Many talented colleagues have left or been fired, and it's clear why this is a workplace where you're expected to give everything and get almost nothing in return. Take this as a formal warning, I can guarantee that current employees on the Global Product Monitoring Team will attest to these words.
