Pros
The team members are supportive and collaborative, the company offers strong benefits, and overall, the organization has a positive reputation—though the challenges primarily lie within the department's leadership and structure.
Cons
This department and its current employees possess significant potential. However, the upper management team has consistently demonstrated an inability to effectively lead the group, resulting in ongoing challenges related to workload and team morale. Despite long-standing awareness that the department is understaffed, the issue has only worsened as the company continues to grow and expand. The workload is widely regarded as unrealistic—an observation echoed by nearly every contractor with prior industry experience. Work-life balance is virtually nonexistent. Although the position is remote, there is a pervasive expectation to remain available at all hours. Many team members are routinely required to work weekends just to keep up, with salaried employees receiving no additional compensation for the substantial overtime hours. While some overtime may be expected for salaried roles, the sustained, excessive workload—ongoing since May 2024—has become a serious concern. Upper management often makes poor decisions and shifts the blame to mid-level supervisors and managers, resulting in frequent turnover and a repeating cycle of leadership instability. The team is exhausted. We consistently manage a higher volume of files than our competitors, despite having fewer than 30 staff members. If we fail to meet daily quotas—which are already beyond what a typical individual can reasonably accomplish within an 8-hour day—we are required to justify our performance. Failure to do so can lead to public reprimands during daily standups or threatening emails about potential performance reviews. This pattern has created a persistently toxic work environment. Unless one is in urgent need of employment, joining this team is not advisable. Employees are expected to maintain robotic levels of productivity for the entire workday, with management closely monitoring every edit made within the TrackWise system. Unfortunately, these metrics do not capture a significant portion of the work performed outside TrackWise, nor do they account for meetings, breaks, or other necessary activities. The expectation remains: constant edits for eight hours straight.
