Call volume is crazy!!! - Customer Service Representative Intact Employee Review

3.0
Oct 20, 2021
Recommend
CEO approval
Business Outlook

Pros

benefits and employee share purchase plan

Cons

-the call volume is unprecedented. I have worked in different call centers and i have never seen such a thing, you feel like a call taking machine -expect back to back calls from the 1st to the 30th and from monday to friday -the job expectations and workload are not balanced, if not solved it's likely to cause many cases of burn out

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