Feedback is a gift - Customer Success Integral Ad Science Employee Review

Sales is considered way > CS but CS is still a sales role without the title or pay (CSMs are paid significantly less while constantly having more work put on their plate). Ultimately, if you want to work in sales - be an AE. If you want to be a CSM, go elsewhere. Many of the more technical team members were laid off during the earlier days of the pandemic and IAS has yet to recover from this decision; the technical support team is very lean so if you're in CS, be prepared to be more technically savvy than you'd likely want There's been a lot of turnover with leaders and while some of the leaders are solid, several are sub par. Advise caution when interviewing to ensure you feel good about who will be your immediate manager as this will largely dictate your experience. You will need a strong manager to advocate for you as SLT/HR is largely out of touch. While promotions aren't hard to come by, $$ is. Negotiate hard when you start because this starting number will be used as the number to base off all of your future raises, which in my experience were largely lackluster. HR is tough to negotiate with which is where your manager advocate is needed. Quarterly bonuses are great but can be hard to achieve, especially because there is not a good tracking mechanism to track your progress. Everything is very manual so you often won't know exactly how your book performed until you receive your bonus letter months after the quarter closed. Tons of turnover. CSMs are churning at an exponential rate and most have not been at the company >1 year so workload has become unmanageable and is not additionally compensated for. Reasoning listed above. Benefits are not in-line with standard tech companies (no mobile/health reimbursement, medical is average)