Great management. Put in the work, and you will reap the rewards. - Client Services Analyst Intellivo Employee Review

5.0
Oct 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Management - I cannot stress enough how fantastic the management is. Leadership at the very top is astounding and it carries through all management levels. I truly feel heard in both with work-related items, and personal matters. As cliché as it sounds, BRG feels like a family that genuinely cares for one another beyond the Monday-Friday grind. Management is kind, gives tangible advice, and will "have your back." You will need to work hard, but know that everyone wants you to succeed. Hours/Location - 8-5, M-F, Remote. I very rarely work outside of work hours, and this has provided me a good work-life balance. I shut off my computer and don't think about work until the next day. Benefits - Generous health insurance contribution, with the potential for the company to pay 100% of employee's health insurance. 3 weeks of PTO. You are encouraged to enjoy (not made to feel guilty for using) your well-deserved PTO. Collaboration - In my position, I work with every department, which keeps each day interesting. I've never ended a day without learning something new. I have learned A LOT about the ins and outs of subrogation, legal proceedings, and even IT work. I would advise any employee to take the initiative to learn more about other roles. Collaboration is key, and the more you know about other departments, the more successful you will be! Clear Roles - Roles are well-defined, and every process has set guidelines for who is responsible for what. Team members will step up and work what is theirs. There are set, written steps for how to carry out various tasks. Communication - We primarily use email and Teams. Communication is quick, and you don't have to wait days for an email back. This helps processes go more smoothly and gets things off your to-do list. The Work - I really like my job. I find the work interesting since each day is a bit different. I work both client-facing and in the background with health insurance companies and BRG's internal teams. My role is manageable, but varies enough to avoid boredom. We have good internal documentation to keep track of projects, processes, and the ins-and-outs of our daily work. Overall, if you put in the work and you will reap the rewards. Be honest with your manager about any concerns you may have, and you will be heard. Enjoy working with a really awesome team. :)

Cons

There is no manual to teach you how to be "good" at working in subrogation since it is such a niche field. There is a learning curve, and it's something you will pick up over time. You'll need to be attentive and take initiative to ask questions. It's not always black-and-white, but if you put in the effort, it is like riding a bike and it will "click." Remote work is not for everyone. Not so much a con, but a "heads up" that we have a growing book of business, and attention to detail is necessary. This is not an easy job where you can coast along. You will need to identify the the small details, analyze them, and provide recommendations.

Explore other reviews about Intellivo

5.0
Aug 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work life balance Positive culture

Cons

Not the most exciting of industries

1.0
May 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I genuinely can’t think of any other than it’s a job in this terrible economy and fortunate to have a paycheck.

Cons

If you read the company’s replies here, it’s a lot of words that don’t actually say anything. It feels more like optics than accountability. As a long time employee, I’ve seen multiple leadership changes and none of them have improved the quality of work or the culture in any real way. Some of the more recent leadership hires have only made things worse. Experienced employees are being let go, while the people who stay are expected to take on work that isn’t even part of their role. Everything feels disorganized and reactive instead of intentional. On top of that, there’s very little flexibility. Schedules are rigid and even PTO is handled in a way that feels overly strict and nickel and dimed rather than supportive. The overall approach to employees feels transactional, not like people are actually valued. There is also a heavy level of micromanagement. Even in situations where employees were allowed to work remotely due to weather, there was constant pressure to account for time and activity in a way that felt excessive and unnecessary. Calling it “growing pains” doesn’t make sense at this point it’s been years of the same issues while adding new ones regularly. At some point, it’s just how the company operates. It’s honestly surprising the company has some solid clients because internally things feel inconsistent, impersonal and most times chaotic. There’s no clear and consistent direction and leadership really just pretends to know what they’re doing. At the end of the day what’s presented externally doesn’t match the day to day reality internally.

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Intellivo Response
1mo
Thank you for taking the time to share your perspective. We recognize that experiences can vary, particularly during periods of growth and change, and we understand the importance of ensuring alignment between what is communicated externally and the day-to-day experience of our teams. Transparency and communication are areas we continue to focus on as a leadership team, and feedback like this helps us identify where we need to be more consistent and visible. We’re focused on strengthening consistency across leadership and ensuring expectations and direction are clearly communicated across the organization. We appreciate you sharing your feedback.
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